Return Eligibility
Products purchased from Kenvra Store are eligible for return within 30 days of the delivery date, provided they meet the conditions outlined in this policy.

Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receipt for a full refund or replacement.

Return Process
To initiate a return, contact our support team at support@kenvra.store or call +1 382 473 4839 with your order details and reason for return.

Return Authorization
Returns must be authorized by Kenvra Store before being shipped back. Unauthorized returns may not be accepted or refunded.

Condition of Returned Items
Products must be unused, in original packaging, and in the same condition as when received. Items that are damaged or altered may not qualify for a refund.

Return Shipping Costs
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs. For other reasons, the customer is responsible for return shipping fees.

Refund Processing Time
Once the returned item is received and inspected, refunds will be processed within 7-10 business days. The refund will be issued to the original payment method.

Non-Returnable Items
Certain products, such as personalized items or intimate apparel, are non-returnable unless defective or damaged upon arrival.

Exchanges
If you wish to exchange a product, please contact us within 30 days of delivery. Exchanges are subject to product availability.

Refund Method
Refunds will be issued via the same payment method used at the time of purchase, unless otherwise agreed.

Cancellation Policy
Orders can be canceled before shipment by contacting us at support@kenvra.store or +1 382 473 4839. Canceled orders are eligible for a full refund.

Proof of Purchase
Please keep your order receipt or confirmation email as proof of purchase for all refund and return requests.

International Returns
Customers outside the United States are responsible for return shipping costs and customs duties, if applicable.

Contact for Assistance
For any questions or to start a return, contact us at:
Phone: +1 382 473 4839
Email: support@kenvra.store
Address: 6232 W Eastwood Ave, Chicago IL 60630

Changes to Policy
Kenvra Store reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Continued shopping implies acceptance of the current policy.